Terms and Conditions
Please read these terms and conditions carefully before using our pet care services.
Last updated: 27 July 2025
1. About These Terms
These terms and conditions ("Terms") govern your use of pet care services provided by PK Pet Services ("we", "us", or "our") operating in Stevenage, Hertfordshire and surrounding areas.
By booking our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our services.
2. Our Services
PK Pet Services provides:
- Professional dog walking services
- Pet sitting and home care
- Pet feeding and medication administration
- Emergency pet care support
3. Booking and Payment
Booking: All services must be booked in advance. We recommend booking at least 48 hours prior to the required service date.
Payment: Payment is due at the time of service unless alternative arrangements have been made. We accept cash and bank transfers.
Pricing: Our current rates are displayed on our website and may be subject to change with reasonable notice.
Cancellation: Cancellations must be made at least 24 hours in advance to avoid charges. Late cancellations may incur a 50% service fee.
4. Your Responsibilities
As a pet owner, you agree to:
- Provide accurate information about your pet's health, behavior, and special requirements
- Ensure your pet is up to date with vaccinations and flea/worm treatments
- Provide emergency contact information and your veterinarian's details
- Inform us of any changes to your pet's health or behavior
- Provide necessary equipment (leads, food, medications, etc.)
- Ensure your property is safe and accessible for our staff
5. Our Responsibilities
We commit to:
- Providing professional, reliable, and caring service
- Being fully insured and DBS checked
- Following your specific instructions for pet care
- Providing regular updates and photos during visits
- Respecting your home and property
- Maintaining confidentiality of your personal information
6. Insurance and Liability
We carry comprehensive public liability insurance and pet care insurance to protect both our clients and their pets.
While we take every precaution to ensure your pet's safety and well-being, we cannot be held liable for:
- Pre-existing health conditions or injuries
- Acts of aggression between pets
- Accidents that occur despite reasonable care
- Damage to property caused by your pet
In the unlikely event of an emergency, we will immediately contact you and your veterinarian, and take appropriate action to ensure your pet's welfare.
7. Privacy and Data Protection
We are committed to protecting your privacy and personal data in accordance with GDPR regulations.
We collect and use your personal information solely for the purpose of providing our pet care services, including:
- Contact details for scheduling and communication
- Pet information for proper care
- Emergency contact information
- Payment information for billing purposes
We do not share your personal information with third parties except where required by law or for emergency veterinary care.
8. Health and Safety
For the safety of all pets in our care:
- Pets must be in good health and up to date with vaccinations
- Aggressive or unpredictable pets may require special arrangements
- We reserve the right to refuse service if we believe it poses a risk to pet or staff safety
- Any incidents will be reported to you immediately
9. Service Areas
Our services are available in Stevenage, Hertfordshire and surrounding areas. Additional travel charges may apply for locations outside our standard service area.
10. Changes to Terms
We may update these terms from time to time. Any changes will be posted on our website and communicated to existing clients. Continued use of our services after changes constitutes acceptance of the new terms.
11. Contact Information
If you have any questions about these terms and conditions, please contact us:
PK Pet Services
Serving Stevenage, Hertfordshire
Phone: 01438 123 456
Hours: Mon-Fri 8AM-6PM, Sat 9AM-4PM